At Innerworld, we deliver high-quality products ranging from Lifestyle Apparel to Professional Medical Equipment to our customers worldwide. To ensure a transparent experience, we follow a category-specific return policy.
1. Shipping Information
- Domestic (Pakistan): Delivered within 3-5 business days via Leopards/TCS/Trax.
- International (UK, Italy, Europe, etc.): Delivered within 7-12 business days via DHL/FedEx/UPS.
- Tracking: All orders (Domestic & International) receive a tracking number via email/WhatsApp.
- Customs & Duties: For international orders, any import duties or taxes are the responsibility of the customer.
2. Returns & Exchange Window
To comply with international standards (UK/EU), we offer the following windows:
- Lifestyle & Apparel (Clothing/Accessories): 14 Days return window.
- Medical Equipment & Reagents: 7 Days return window (due to the sensitive nature of these items).
3. Return Conditions by Category
- Apparel (Dresses/T-shirts): Items must be unused, unwashed, with original tags and packaging.
- Medical Products: Items must be in original sealed packaging.
- Note: Opened medical reagents or customized equipment cannot be returned due to health and safety regulations.
- Damaged Items: If any product arrives damaged, contact us within 48 hours with photo evidence for a priority replacement.
4. Refund Process
- No Restocking Fee: We do not charge a restocking fee for any returned items.
- Return Shipping: The customer is responsible for return shipping costs for “change of mind.” If the product is defective, Innerworld will cover the return costs.
- Processing Time: Approved refunds are processed within 7-10 working days to your original payment method.
1. Standard Shipping
- Service Name: Standard Global
- Delivery Time: 7-12 Days
- Price: £15 & €15.
2. Express Shipping
- Service Name: Express DHL/FedEx
- Delivery Time: 3-5 Days
- Price: £60.
5. Contact Us
- Email: info@innerworldpk.com